Over the course of his career, he has handled property, casualty, and workers’ compensation claims and has worked through some of Florida’s most significant storm events, including Hurricane Andrew (1992), Charley, Frances, Jeanne (2004), and Irma (2017).

A lifelong Floridian, Gerald understands the regional construction trends, weather patterns, and community dynamics that shape claims throughout the Southeast. He is a graduate of Florida International University and holds multiple professional designations, including CPCU, ARM, AIM, AIC, CWC, and CPIM.

Gerald’s approach is straightforward and principled: do the job right, communicate clearly, and treat people fairly. That philosophy continues to guide the standard of service at ICS.

Outside of work, he enjoys golf and spending time with family.

She has worked every major Florida storm since 1994, gaining firsthand catastrophe experience and a deep understanding of the impact losses have on families, businesses, and communities.

Her background in claims and risk management reflects a disciplined, organized approach grounded in clear communication and practical resolution. That steady foundation continues to influence how ICS approaches every assignment — with responsiveness, professionalism, and respect for all parties involved.

A Florida native, she holds a BSBA in Marketing and the CPCU designation.

Rosemary is known for emphasizing “family first,” a principle that has helped shape the culture of ICS and reinforces her belief that strong relationships are built on trust, balance, and accountability.

Since 1983, she has handled residential and commercial property losses, first- and third-party casualty liability investigations, trucking claims, SIU investigations, mediations, appraisals, and large commercial catastrophe events since 1985.

A Mississippi native, Sheila was living on the Gulf Coast when Hurricane Katrina struck. She was one of the few among her close friends whose home remained standing and worked ground zero in Bay St. Louis during recovery efforts. Her catastrophe experience also includes Hurricane Ike, Hurricane Sandy, Hurricane Michael, and Hurricane Ian, and many others handling both commercial and residential losses nationwide.

A graduate of Mississippi State University, Sheila is known for her steady, practical approach and the kind of real-world perspective that only comes from decades in the field. She values strong working relationships and clear communication, bringing both experience and approachability to every claim.

When she’s not handling claims, Sheila enjoys traveling with her adult children and friends — from exploring Ireland and Israel to planning her next trip to Alaska.

Since October 2011 — a rarity in this industry — she has built her role on consistency, responsiveness, and genuine connection. To Marybeth, clients quickly become more than professional contacts; they become trusted relationships and often lifelong friends.

A third-generation Floridian, Marybeth was born in St. Petersburg, Florida. After living in eight different states, she returned home to the Orlando area in 1994 and has remained rooted there ever since. Her broad geographic experience, combined with her long-standing presence in Central Florida, gives her both perspective and local insight.

Outside of work, Marybeth is an animal lover and rescue advocate who enjoys bird watching, camping, traveling, and trying new foods. Exploring America’s national parks is on her bucket list, with upcoming trips planned to Yellowstone National Park, Yosemite National Park, Sequoia National Park, and Death Valley National Park.

Marybeth believes strong business relationships are built on trust, reliability, and truly understanding the people you work with — values she brings to every client interaction.

With 15 years of experience as an administrative assistant and claims coordinator, she manages incoming claim assignments, prepares acknowledgements for clients, and ensures reports are delivered accurately and promptly.

Highly organized and detail-oriented, Kelly helps create the steady workflow that allows the adjusting team to focus on what they do best. Her precision and consistency ensure that every claim is entered correctly and every communication goes out on time — supporting both our clients and our field staff behind the scenes.

Born and raised in Orlando, Florida, Kelly brings a strong local connection to the community we serve. When she’s not at work, she enjoys walking for exercise and writing poetry. She is also a proud mother and grandmother who values time with her family.

Through dedication and a strong work ethic, she quickly expanded her role within the company, assisting with QuickBooks, accounts payable and receivable, financial reporting, and the onboarding of independent adjusters. She also contributed to the company’s growth by supporting RFP preparation and various marketing initiatives.

Motivated to grow within the industry, Marylia obtained her All-Lines Adjuster license and began handling claims, initially focusing on workers’ compensation before expanding into liability and property claims. Her experience across both administrative operations and field claims has given her a well-rounded understanding of the claims process and the needs of clients.

After taking time away to focus on her growing family, Marylia later returned to assist the company with translation services. She was soon asked to step into a claims desk role, where she continues to support the team while providing valuable bilingual assistance.

Outside of work, Marylia enjoys playing musical instruments such as the guitar and piano, painting, and gardening. She currently lives in New Jersey, where winters often involve snow shoveling and the warmer months are spent tending to her garden. She also enjoys reading to her children and organizing creative activities for her kids and neighborhood children.