Multi-line Claims Adjusting with a different approach
Our mission is to be a superior provider of claim adjustment services to the clients we serve.
Why choose us?
Some of our advantages include:
Centralized Assignment Office
At Integrated Claim Solutions, we understand the importance of clear communication and prompt service. That’s why we offer a centralized assignment intake system. When you reach out to us, you’ll connect directly with a real person—no frustrating voicemail directories or automated systems. Our dedicated team is here to assist you, ensuring your needs are addressed promptly and efficiently. Your claims are important to us, and we’re committed to providing the personal touch you deserve.
Experienced Claims Adjusters
Unlike many large independent adjusting firms, we pride ourselves on enlisting only seasoned professionals with extensive experience in the field. When you work with us, you can rest assured that your claim is in the hands of a highly skilled adjuster. We understand that your time and peace of mind are valuable, which is why we never compromise on quality. You will never have to worry about our adjusters undergoing “on-the-job training” while handling your claim. Our team is equipped with the knowledge and skills necessary to navigate even the most complex claims, ensuring a smooth and efficient process from start to finish. Trust us to deliver the competence and professionalism you deserve.
Quality Control
At ICS, we are committed to delivering exceptional service and results. Our rigorous quality control process ensures that we monitor the progress of each claim assignment closely. We believe that maintaining high standards is essential, which is why our team continually assesses our work to guarantee it exceeds the industry’s best practices. By implementing comprehensive quality checks throughout the claims process, we can identify and address any issues promptly. This proactive approach not only enhances the accuracy and efficiency of our work but also reinforces our dedication to providing you with the best possible experience. With us, you can trust that your claim is being handled with the utmost care and professionalism, ensuring the highest quality outcomes every step of the way.
Niche Markets
Integrated Claim Solutions offers full-service daily field adjusting along with targeted expertise in specialty markets.
In addition to handling high-volume residential and commercial claims, our team is highly experienced in:
- Mobile home and manufactured housing claims
- Garage keepers and other specialty claims
- Hospitality-related property and liability claims, including hotels, resorts, and tourist-driven facilities
Located in Orlando — one of the world’s leading hospitality markets — we bring a unique understanding of the operational, guest-safety, and business-inte
Integrated Claim Solutions delivers reliable, professional field claim handling for insurance carriers, TPAs, municipalities, and self-insured organizations.
We approach every assignment as a trusted extension of your team — responding promptly, communicating clearly, and handling each claim with integrity and care. Our focus is simple: thoughtful investigations, consistent communication, and practical solutions that make the process easier for everyone involved.
“Their detail to client instructions is above par and they are always willing to pivot to fit the needs/goals of their clients. It’s always been a great pleasure of mine to work with this team.”
Alex C.
“I personally and professionally enjoy working with Integrated Claims. They provide a level of trust, I do not have with other firms. Adding ICS as our vendors was a great decision, one I know we will benefit from for a long time. ”
BRAD B.
“ICS provides top notch customer service and highly qualified, responsive adjusters that take care of our needs. Our claims are good hands with ICS. ”
FOREST S.
Let’s work together
Let our experienced team handle your claims with integrity and precision.