About Integrated Claim Solutions
In a business built on contracts, we’ve built ours on relationships.
Integrated Claim Solutions was founded on January 1, 2001, in Central Florida by Florida natives Gerald Massa and Rosemary Cubbedge, who brought more than 40 years of combined insurance experience to the firm. They understood early on that Florida’s insurance environment — with its nuanced statutes, weather exposures, and evolving regulations — demands seasoned judgment and disciplined execution. We know Florida.
Over time, we earned something more valuable than growth: trust.
Many of our client relationships span years — even decades. Our expansion into Georgia in 2011 and South Carolina in 2013 wasn’t driven by marketing — it happened because clients asked us to support them there. We brought the same disciplined approach, responsiveness, and relationship-driven service that built our reputation in Florida to every new territory we entered. That trust remains our greatest responsibility.
Behind every claim is exposure, pressure, and reputation. We approach each assignment with care, accountability, and clear communication — representing our clients as if their standards were our own.
More than two decades later, our focus remains simple:
Do the job right.
Stand behind our work.
Take care of the people who trust us.
We are driven by values
Integrated Claim Solutions delivers reliable, professional field claim handling for insurance carriers, TPAs, municipalities, and self-insured organizations.
We approach every assignment as a trusted extension of your team — responding promptly, communicating clearly, and handling each claim with integrity and care. Our focus is simple: thoughtful investigations, consistent communication, and practical solutions that make the process easier for everyone involved.
