Garage Keepers

Garage keepers claims are as much about trust as they are about damage.

When a customer leaves their vehicle with a repair shop, dealership, valet service, or storage facility, expectations are high — and when something goes wrong, situations can escalate quickly.

Our team handles garage keepers claims with a steady, organized approach focused on documentation, fact-finding, and clear communication. We work to understand how the loss occurred, document conditions thoroughly, and gather the information carriers need to evaluate liability and move the claim forward.

Our approach includes:

• Review of intake records, work orders, and custody documentation
• Photo documentation of vehicle condition and damage
• Statements from employees, customers, and involved parties
• Retrieval and review of incident reports, police reports, and available video
• Canvassing for witnesses when appropriate
• Liability evaluation and coverage support
• Coordination with carriers, insureds, and vendors
• Clear, consistent communication throughout the claim

We understand the operational realities of automotive businesses and the importance of resolving these claims professionally and efficiently — while helping preserve customer relationships whenever possible.